LogoHearWithYou

Privacy Policy

Last Updated: 15th May 2026

Welcome to Hear With You ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Platform"). Please read it carefully.

1. Information We Collect

  • Account information: name, email address, and password when you register.
  • Profile data: voice recordings, story preferences, and child profiles you create.
  • Usage data: how you interact with the Platform, features used, and session duration.
  • Device data: device type, operating system, unique device identifiers, and IP address.
  • Payment information: processed securely through third-party payment providers; we do not store full card details.

2. How We Use Your Information

  • To provide, maintain, and improve the Platform and its features.
  • To personalise AI-generated stories and voice experiences for your family.
  • To process transactions and send related billing communications.
  • To send service announcements, security alerts, and support messages.
  • To analyse usage trends and diagnose technical issues.
  • To comply with legal obligations and enforce our Terms and Conditions.

3. Voice Data & AI Processing

  • Voice recordings you upload are used solely to create personalised audio content within the Platform.
  • Voice data is processed by our AI systems and may be stored to improve model accuracy with your consent.
  • You may request deletion of your voice data at any time via your account settings or by contacting us.
  • We do not sell, rent, or share your voice recordings with third-party advertisers.

4. Children's Privacy

  • Our Platform is designed for parents and guardians; accounts must be created by adults aged 18 or older.
  • We do not knowingly collect personal information directly from children under 13.
  • Child profiles (names, ages, story preferences) are managed by the parent or guardian account holder.
  • If you believe a child has provided us personal information without parental consent, please contact us immediately.

5. Sharing of Information

  • We do not sell your personal data to third parties.
  • We may share data with trusted service providers (cloud hosting, payment processors, analytics) under strict confidentiality agreements.
  • We may disclose information if required by law or to protect the rights and safety of our users.
  • In the event of a merger or acquisition, your data may be transferred to the successor entity.

6. Data Retention

  • We retain your data for as long as your account is active or as needed to provide the service.
  • Upon account deletion, personal data is removed within 30 days, except where retention is required by law.
  • Anonymised, aggregated data may be retained indefinitely for analytical purposes.

7. Security

  • We implement industry-standard security measures including encryption in transit (TLS) and at rest.
  • Access to personal data is restricted to authorised personnel on a need-to-know basis.
  • Despite our safeguards, no method of transmission over the Internet is 100% secure.
  • Please notify us immediately if you suspect any unauthorised access to your account.

8. Your Rights

  • Access: request a copy of the personal data we hold about you.
  • Correction: ask us to update inaccurate or incomplete information.
  • Deletion: request erasure of your personal data, subject to legal requirements.
  • Portability: receive your data in a structured, machine-readable format.
  • Opt-out: unsubscribe from marketing emails at any time via the link in each email.
  • To exercise any of these rights, contact us at hello@hearwithyou.ai.

9. Cookies & Tracking

  • We use essential cookies to operate the Platform and remember your preferences.
  • Analytics cookies help us understand how users interact with the Platform.
  • You can control cookie settings through your browser; disabling cookies may affect functionality.

10. Third-Party Links

  • Our Platform may contain links to third-party websites or services.
  • We are not responsible for the privacy practices of those third parties.
  • We encourage you to review their privacy policies before providing personal information.

11. Changes to This Policy

  • We may update this Privacy Policy from time to time.
  • We will notify you of material changes via email or a prominent notice on the Platform.
  • Continued use of the Platform after changes constitutes acceptance of the updated Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: hello@hearwithyou.ai

Website: https://www.hearwithyou.ai